Your Privacy Matters

Who We Are

Brightway Solutions is committed to protecting your privacy and handling your personal data responsibly. This policy applies to information collected through our website, orders, customer service communication, and related services.

Information We Collect

We may collect the following types of personal information when you browse our website or place an order:

• Your name
• Billing and shipping address
• Email address
• Phone number
• Order and payment details
• Delivery information
• Messages you send to us through contact forms, email, or customer service
• Basic website usage data such as browser type, device, and pages visited

How We Use Your Information

We use your information to provide and improve our services. This may include:

• Processing and delivering your orders
• Communicating with you about your order or enquiry
• Providing customer support
• Managing returns, refunds, and replacements
• Improving our website, products, and services
• Preventing fraud and protecting our business
• Complying with legal and regulatory requirements

How We Share Your Information

We do not sell your personal information. We may share your information only where necessary to operate our business, including with:

• Payment providers to process your payment securely
• Delivery and courier companies to ship your order
• Website, hosting, and technical service providers
• Professional advisers or authorities where required by law

Any sharing of data is limited to what is necessary for the service being provided.

Cookies and Website Data

Our website may use cookies and similar technologies to improve your browsing experience, remember preferences, analyse site traffic, and support website functionality.

You can usually control or disable cookies through your browser settings, although doing so may affect how parts of the website function.

Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or disclosure.

While we work hard to keep your information secure, no online system can guarantee complete security at all times.

How Long We Keep Your Information

We keep your personal information only for as long as necessary to fulfil the purposes described in this policy, including order fulfilment, legal obligations, accounting, fraud prevention, and customer service requirements.

Your Rights

Depending on your location and applicable law, you may have rights relating to your personal data, including the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information where applicable
• Object to or restrict certain processing
• Request a copy of certain data

If you would like to make a privacy-related request, please contact us using the details provided on our website.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third-party websites.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our services, operations, or legal obligations. Any updates will be posted on this page.