Our Policy

Shipping and Return Policy

Shipping Policy

At Brightway Solutions, we strive to ensure that your shopping experience is seamless and enjoyable. Here are the details of our efficient shipping policy:

Delivery Time

  • Standard Delivery: We deliver our items within the UK in 2-3 working days.
  • Same Day Dispatch: Orders placed before 11 AM on a working day will be dispatched on the same day. Orders placed after 11 AM will be dispatched on the next working day.

Shipping Costs

  • Standard Shipping: Free for all orders within the UK.

Tracking Your Order

Once your order is dispatched, you will receive a confirmation email with tracking details so you can monitor the delivery status of your package.

Return Policy

At Brightway Solutions, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a hassle-free return policy. Here are the details:

Eligibility for Returns

  • Items must be returned within 30 days of receipt.
  • Products should be in their original condition and packaging for a full refund.
  • Used items may qualify for a partial refund based on their condition upon return.

How to Return an Item

  1. Contact Us: Email our customer service team at email@example.com to initiate a return. Please include your order number and reason for the return.
  2. Return Instructions: We will provide you with detailed instructions on how to return the item.
  3. Pack and Ship: Securely pack the item in its original packaging and ship it back to us using the provided instructions.

Refund Process

  • Full Refund: Issued for items returned in original, unused condition.
  • Partial Refund: Issued for items that have been used, based on their condition upon inspection.
  • Processing Time: Once we receive and inspect the returned item, we will process your refund within 5-7 working days.
  • The refund will be issued to your original payment method.
  • You will receive a confirmation email once the refund has been processed.

Return Shipping Costs

  • Customers are responsible for the cost of return shipping unless the item was damaged, defective, or incorrect upon receipt.

Wrong Item Received

If you receive the wrong item, we apologize for the inconvenience. Please follow these steps:

  1. Contact Us: Notify our customer service team at email@example.com with your order number and details of the incorrect item.
  2. Return the Wrong Item: We will provide you with return instructions and a prepaid shipping label.
  3. Replacement: Once we receive the returned item, we will promptly send out the correct item at no additional cost.

Exchanges

If you wish to exchange an item for a different size or model, please follow the return process and place a new order for the desired item.

Contact Us

For any questions or further assistance regarding our shipping and return policies, please contact our customer service team at email@example.com. We are here to help and ensure your shopping experience with Brightway Solutions is smooth and satisfactory.

Thank you for choosing Brightway Solutions!